Due to COVID-19, there is a chance that your package is a bit delayed. Luckily, cheese was first created to store milk, un-refrigerated for prolonged periods! If your cheese is a bit warm or moist upon arrival, no need to worry. Simply pop it in the fridge until you're ready to eat.
UPDATE: We've resumed shipping nationwide!
We offer two kinds of purchasing like what you might find on a fancy restaurant menu: 1) Prix fixe, which means you pay one price and we take care of everything from cheese selection to presentation to shipping, and 2) A la carte, which means you select the number and kinds of cheeses you want and add on flat rate or free shipping (for orders over $100 within New England). The first option is the prettiest, no-fuss choice. The second option works well if you want a lot of cheese.
2) A la carte : The following are our options for shipping in New England:
Southern New England: FREE for orders over $100 or $23.20
Northern New England: FREE for orders over $100 or $24.30
Rest of U.S.A.: $47.00
These shipping prices include our biodegradable insulated boxes and ice packs to keep your cheeses cool. Prices are subject to change at any time.
When you place an order, we will estimate ship dates based on the availability of your items. Please make every effort to order well ahead of any deadlines you may have. It's best to keep our cheeses waiting in a fridge rather than hoping they reach their destination on time.
IMPORTANT: We only ship on Mondays to ensure arrival prior to the weekend. Warehouses are not refrigerated and your cheeses will be sad if they're not with you before the weekend. Carriers are taking a particularly long time to move packages due to COVID-19, so by shipping on Monday we are giving your package the best chance possible for arrival before the weekend.
We are not responsible for any damages incurred by improper handling of your parcel during transit. As illustrated above, we take every precaution to protect our cheese-babies during shipping and we pride ourselves in getting you your cheeses quickly and beautifully. Occasionally our carriers will make mistakes. Please inform us immediately, with photos, of any problems you have upon receipt. In some cases we may be able to make a claim with the carrier and offer credit.
Your cheeses are handmade and hand cut to order. This means that we aim for the sizes listed on our website, but sometimes the product may be a little smaller or a little larger.
We also make cheese based on demand, which means that we do not have a lot of soft cheeses lying around just hoping to be purchased. The shelf life on these fresh styles is shorter than one may be used to when shopping in a grocery store because we don't use any preservatives. All this to say that we will notify you as soon as possible if we are out of stock on an item. We will authorize your card when you purchase with us, but we will only charge you once your cheeses are ready to ship.